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Frequently Asked Questions
How does the MyWiFi Platform work?
Connect - Customer connects to a business' Free Wi-Fi connection using their favorite social media account, email or phone number.
Engage - After logging in, customer is encouraged to share on Social Media, 'Like' the business' Facebook Page, leave a review or enter a contest.
Automate - Automatically send custom notifications and view real-time data such as age, gender, location and interests to understand your customers.
Explained in more detail:
Using a MyWiFi approved device (compatible with all major Wi-Fi hardware), any business can offer their customers a reliable free Wi-Fi service in exchange for valuable marketing analytics and data. (Plug-and-play hardware. Easy to use web-managed campaigns.)
When new visitors connect to a MyWiFi hotspot, they are instantly prompted to log in via Facebook, Twitter, Linkedin or Instagram to access Free Wi-Fi.
Once the user logs in, user data is automatically captured and added to the business' social user database allowing for targeted advertising and real-time engagement features to grow email marketing lists and offer sponsorship opportunities.
The MyWiFi SaaS Marketing Platform can also automatically deliver engaging promotions that help increase brand awareness and loyalty with business visitors.
Do I have to be technical to use MyWiFi?
The MyWiFi Platform was built to make Social Wi-Fi marketing easy! Adding a device to our platform and building your first campaign takes only a few minutes. No technical experience is needed to launch and manage Social Wi-Fi Marketing campaigns.
What hardware can I use with MyWiFi?
You can purchase pre-flashed and tested wireless routers in our store so all you have to do is plug it in and you're good to go.
You can also use any of our approved Cloud Controller integrations, including Cisco Meraki Cloud, Open Mesh Cloudtrax, Ubiquiti UniFi Cloud, Cradlepoint NetCloud, Radius (AAA) and more - no additional firmware or hardware required.
Can I purchase pre-configured Social Powered Hotspots directly from MyWiFi?
Yes! You can purchase pre-configured Social Powered Hotspots directly from our online store. We pre-configure and test these devices so it's simple plug-and-play. Check them out at our device store.
What Cloud Controllers does MyWiFi integrate with?
MyWiFi integrates with Cisco Meraki Cloud, Open Mesh Cloudtrax, Ubiquiti UniFi Cloud, Cradlepoint NetCloud, Radius (AAA) and more - no additional firmware or hardware required.
Does MyWiFi work in my country?
Yes! Our Social Wi-Fi Marketing program is a cloud solution and simply requires an Internet connection to be managed - anywhere in the world. Our landing pages can be translated into any language for a personalized user experience.
What languages do you support?
Social Powered Wi-Fi campaigns can be created in English, Spanish, French, Simplified Chinese, Hindi, Arabic, German, Greek, Italian, Indonesian, Hebrew, Japanese, Korean, Dutch, Hungarian, Polish, Portuguese, Brazilian Portuguese, Romanian, Russian, Slovak, Thai, Turkish and Swedish. Don't see your language listed? No problem simply contact us and we can add you language to our library of supported languages.
Will my customers know I am using MyWiFi?
No! The MyWiFi platform is 100% white label and you can fully brand and customize your Social Wi-Fi Marketing platform with your own logo and custom domain.
What can I charge my clients for Social Powered Wi-Fi Marketing services?
When you get started with Social Wi-Fi Marketing program, you get instant access to our training and strategy sessions which cover how to sell, price, and position your Social Powered WiFi Marketing services. Customers typically charge a setup fee of $500 - $2,500, and monthly service fees of $100 - $1,000+ depending on the client and application. (estimated values)
Which social network login options do you support?
We currently support Facebook, Facebook Messenger, Twitter, LinkedIn, Instagram and Vkontakte as social connection options for users to use when connecting to Social Powered Wi-Fi Hotspot.
Can I use my own social connection apps?
Yes! You can create your own custom apps for each social network. This allows you to collect accurate personal and demographic information that can be used later for marketing purposes.
What 3rd Party CRMs does the platform integrate with?
We integrate natively with MailChimp, Active Campaign, iContact, GetResponse, Infusionsoft, Ontraport, webhooks and Zapier, resulting in 750+ total integrations allowing you to transfer your data to 3rd parties in real-time as users connect.
Do I have to be in the client's location to manage their Social Powered WiFi Hotspot?
No! Social Wi-Fi Marketing platform allows you to manage your devices from anywhere in the world with an Internet connection.
Can I limit the amount of bandwidth and time users can consume?
Yes! Each location you set up can be adjusted for maximum bandwidth and timed Internet access limits.
Which autoresponders do you currently integrate with?
We currently integrate with GetResponse, MailChimp, iContact, Active Campaign, Infusionsoft, Ontraport and others. We also integrate with Zapier which allows you to send data to 750+ other 3rd party apps.
What is the minimum recommended Internet speed to use a Social Powered Hotspot?
We recommend a minimum speed of 5MB download and 5MB upload for your Internet connection which is much less than your average high speed Internet connection speed. Faster Internet connections will result in improved performance for your connected users.
What is the typical signal range of a Social Powered Hotspot?
Depending on the conditions of where your Social Powered Hotspot is setup, distances can vary between 50-150 feet. Keep in mind that objects such as metal doors, cinder block walls, concrete walls and glass walls can impact signal range of your Social Powered Hotspot device.
Do you provide marketing materials your Social Wi-Fi Marketing program?
Yes! You will receive instant access to our marketing materials and training when you get started with our Social Powered Wi-Fi Marketing program. Materials include flyer, proposal, PowerPoint presentation, "Free Wi-Fi" posters, landing page graphics, infographics, explainer videos, done-for-you Wordpress website and more!
How does advertising work with Social Powered Wi-Fi Marketing?
You can easily add banner, video or custom HTML code advertisements and sell advertising space on your landing pages to relevant sponsors using our built-in ad server. Easily track impressions, clicks and CTR (click-through rate) with real-time reporting. We cover the entire advertising monetization strategy as part of the training you receive when you get started with MyWiFi.
Can my clients login and manage their own campaigns?
Agency plans or higher can permit your clients to login to your branded dashboard to manage their own campaigns.
You can create sub-users within your Cloud Control Panel and assign specific modules/campaigns/locations to give access to.
How many client locations can I manage with MyWiFi?
You can create an unlimited number of locations with custom branded client login campaigns in your platform, then assign Access Points (APs or devices) to those locations when installing on-site. MyWiFi offers various plans that are measured by your total number of active APs across all your client locations. Most small businesses only require a single AP to offer Free Wi-Fi on their premises (e.g. a local small business with a single hotspot). Larger installations managed by cloud controllers typically require more APs (e.g. Cisco Meraki, Open Mesh, etc). You can have up to the number of allowed active APs for each MyWiFi Plan and allocate them across your various locations. The Starter plan manages up to 10 APs, the Agency Plan up to 60 APs, and the Network Plan up to 200 APs. If you need to manage more than 200 APs please contact our sales team.
What is the shipping cost and how long will it take to get my unit?
Typical shipping time for your initial order is about 2- 7 business days.
Ordering additional units is much quicker as we offer expedited shipping options on re-orders.
You can see shipping costs and delivery times in our online store located at shop.mywifi.io
Do you ship to my country?
We ship to customers around the world, however kindly note that import duties and/or taxes may be charged at the point of destination and are the responsibility of the receiver.
I already have a Wi-Fi router, why do I need a new device?
It is never recommended to share your private Wi-Fi network with public guests. By adding a separate physical Wi-Fi device dedicated for public usage, not only does it make your network more secure, but it also enables a Social Login option that is only available with custom hardware.
What is the user limit of a Social Powered Hotspot?
The SH100 Social Powered Hotspot can support up to 32 SIMULTANEOUS USERS on your Social Wi-Fi Network.
Do repeat users have to login each visit?
Once a user exceeds the idle timeout that is currently 20 minutes in length, they will have to login again. Once a user exceeds the 'Daily Session Time Limit Per User' set in the Location >> Options section, they will no longer be able to access the wireless network until 24 hours have passed from the start of their initial login.
What is a Campaign?
A campaign is your Free Wi-Fi login experience. Campaigns are designed with a set goal in mind such as looking to increase social awareness, boost reputation, get more likes on Facebook, generate leads.
Can I customize a campaign for my client?
You can customize each aspect of the campaign - Social login options and appearance of landing page, default language, header, footer, background images, thank you page, successful login redirection page and much more.
What type of campaigns can I create?
You can create a wide variety of campaign types such as:
Facebook or Twitter Campaigns - boost social engagement and awareness
Real Time Engagement & Social Sharing - Leverage existing coupon and loyalty efforts and drive incremental traffic from Wi-Fi users
Wi-Fi Loyalty & Coupons - Drive Wi-Fi traffic to mobile contests and lead generation on-location
Mobile Contests & Lead Generation - Ask customer on-location for their feedback and get instantly results quickly and securely.
Customer Feedback & Surveys - Integrate directly with TripAdvisor for reputation management
Reputation Management - Redirect logged in users to Yelp to instantly leave a business review
Reviews - Redirect logged in users to Yelp to instantly leave a business review
How do I allow my client to preview their campaign?
The Social Powered Wi-Fi platform allows you to send a preview URL to your clients. This preview URL allows your clients to walk-through the full Social Wi-Fi login experience before pushing the campaign live. Great for making client requested changes and optimizing your campaigns.
Can I see how many customers have connected to Social Wi-Fi campaigns?
Yes! MyWiFi includes in depth real-time analytics in your dashboard. You will be able to see who connected, including their social information if they logged in using one of your social apps. How many connections were made in a time frame that you can specify. New vs. returning visitors and even campaign specific statistics.
Will I receive a tracking number for the package?
Yes, once your order is confirmed and shipped you will be sent an email with a tracking number.
What if I have customers that don't use social media?
That's okay. MyWiFi gives you the ability to offer login via email address where you can request identifying information in addition to just an email address.
There is also the option to allow users to login via SMS (Powered by Twilio), where they can be sent a unique PIN code to log into your WiFi.
Will my business/personal Internet be secure?
Yes! By adding a social login layer you will limit the amount of users who connect to unprotected networks. No more handing out or posting your network's password.
What if the business has several locations?
MyWiFi can work in all locations using the same marketing campaign. As long as there is an Internet connection at the location you can install a MyWiFi router. You can assign different campaigns to each location or use the same one for all.
What if my client has a large venue with routers in place?
No problem. MyWiFi offers integrated Cloud Controller and Gateway solutions for large audiences. It uses different hardware and service packages, such as Cisco Meraki, Open Mesh, Aruba and other major access point manufacturers.
Founder & CEO, MyWiFi Networks
Over 15 years of entrepreneurial and sales experience will personally help you grow a profitable Wi-Fi Marketing Business.